King Eds? Wow! I'm done with them!

neoh · #1 05-26-2013, 12:32 AM

I just stopped by King Eds to take a look for some snails and took a gander through their livestock.

When I ended up in the saltwater area - the man who is always there - most would remember and know him as the 'chain and toothpick guy' who is normally standing by the door was working the salty area. A young guy who was with his girlfriend was being told how to care for his new percula clown pair and anenome in their brand new tank they just bought."turn the lights on when you get up and turn them off before you go yo bed" he says. Yeah... what about the fact you have no business buying a marine fish before atleast keeping a damn Betta first.

But see, that wasn't the part that made me storm away and leave to never return. It got better. Apparently pointing out dead fish is a big no-no. Personally, as a business owner myself, if a customer points out an error wether it be useful or not, needs to be taken into consideration. But when a dead fish can completely irraticate your entire livestock - I would be thankful if someone pointed it out. I didn't find one dead marine fish - I found 7. Hippo tang, one damsel, two wrasses, and a gorgeous emporer angel belly up. When I pointed them out, I was polite and courteous.

He picked out a few of them, then passed a couple off as "normal." Sorry, been around long enough to know a foul dead fish when I see one. They weren't naping.

I took a look for what I came in for since he was readily available, then I noticed one more carcass - white, half eaten and festering while seemingly sucking the life right out of a blue tip anemone, as he was attached at the stem. I pointed it out to him. He took barely a glance and angrily replied that clownfish swim with anemones. Yeah - I know that. But look - he's half eaten and dead - interrupted "then don't buy one."

Noted. Thank you. Unacceptable. The fish dif not look healthy, and wouldn't be surprised if they lasted another two weeks without some sort of treatment. If you don't believe me, go see for yourself.

Great coral prices and specimens, but horrible livestock care and customer service. It's truly a shame that I will never return.

The Guy · #2 05-26-2013, 12:43 AM

You should take up your concerns with the store management and see how they handle it, before giving an opinion on an open form. My 2 cents worth.

neoh · #3 05-26-2013, 01:09 AM

The problem is - he is management, if not the owner of the place. If I felt like it would get somewhere, I would. Feel free to shop there, it's only my personal opinion, and I would value your input about local businesses as well.

monkE · #4 05-26-2013, 01:18 AM

wow! that's crazy. it looked good last time we were in there! good to know man, thanks

monkE · #5 05-26-2013, 01:21 AM

Quote:

Originally Posted by clown lover

You should take up your concerns with the store management and see how they handle it, before giving an opinion on an open form. My 2 cents worth.

I'll side with Ryan on this one Laurie, this is what an open forum is all about. I would certainly do the same about any vendor that gave me such a bad experience, whether it be a fish store, an eatery, or a car shop.

msjboy · #6 05-26-2013, 01:44 AM

Bottom line is they push fish and dry goods...if they tell how hard it isto keep marine fish, and anything negative, you will likely not make a living.

The Guy · #7 05-26-2013, 03:49 AM

Quote:

Originally Posted by monkE

I'll side with Ryan on this one Laurie, this is what an open forum is all about. I would certainly do the same about any vendor that gave me such a bad experience, whether it be a fish store, an eatery, or a car shop.

Sorry guy's misunderstanding here I didn't realize it was management that was serving you. I didn't think Ron worked in the SW part, that being said I understand now why you felt the way you did. I have no problem with reporting poor customer service for any shop or business.
I reported very poor service myself , it was a shop on Fraser street and have not been back since.

Ram3500 · #8 05-26-2013, 04:42 AM

Quote:

Originally Posted by clown lover

Sorry guy's misunderstanding here I didn't realize it was management that was serving you. I didn't think Ron worked in the SW part, that being said I understand now why you felt the way you did. I have no problem with reporting poor customer service for any shop or business.
I reported very poor service myself , it was a shop on Fraser street and have not been back since.

I think you mean langley bypass rite ? The guy on Fraser st has it nailed down and knows what he is doing .

The Guy · #9 05-27-2013, 01:20 AM

Quote:

Originally Posted by Ram3500

I think you mean langley bypass rite ? The guy on Fraser st has it nailed down and knows what he is doing .

Nope I mean Fraser street in Vancouver, that was a couple of years back. Maybe things have improved since then.

neven · #10 05-26-2013, 02:14 AM

On the contrary, it gives them more opportunity to sell you other gear and dry goods to 'help.' accurate advice and a clean store is what you need to give people if you want repeat business. Unfortunately too many people only care about the cheapest prices rather than quality of service so take that increased risk of buying stock from said store. Now if you dropped thousands of dollars in a short time there or constantly then they treat you well, but those customers who sporadically spend are just trash to wiggle a few extra dollars out of when you are in fact acknowledged

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