Update!
I ended up having to send everything in to Neptune to take a look at it. Finally heard back today and was told the issue is:
1. The sensors were not completely pushed into the bezel. Apparently if the sensor doesn't stick out 1/8" then it will read as open.
2. The sensors were labeled incorrectly. So the high water sensor was labeled as the low level one and vice versa.
The sensors being labeled wrong seems odd to me. It had been working fine for 6 months. Wouldn't I always hear the high water alarm if the high water sensor was in fact in the wrong place?
I'm also confused on how both sensors would have come out from the bezel. I would assume it would take a bit of force and it had just been sitting in the sump and one day stopped working. Vibrations maybe slowly loosened it?
Either way I am getting my deposit back and should have my now working ATK unit in about a week or so.
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