The primary issue here is that the animal is dead.
Beyond that, there is a cost issue and if you acclimated it as per their instruction then I would expect either a refund or another animal.
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-Mark
29 Gal Bowfront w/24" LED Lights. DIY HOB Sump (5.4 Gal) MP40. Orange Spotted Watchman Goby, 2 Clownfish and a few hermits.
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