few points here
Ecotech only ask an end user to contact them IF the end user is not sure of the problem, it is best to get first hand assistance rather than relayed through multiple points where the info could get miss read or lost. The dealer of course should be happy to contact the distributor for assistance also.
In regards to resellers - If you are a distributor you are banned from reselling the product yourself to end users. If a reseller buys direct from Ecotech (in bulk) they can not distribute the product to other stores also.
There is a clear line between distributor and reseller for Ecotech and we are strictly bound by it.
Distributor = sells to stores only, banned from selling to end users
reseller = LFS, either buys from registered distributor or buys in bulk direct from ecotech, they are banned from distributing to other stores.
If an LFS buys direct they are liable for their own warranties back to Ecotech and can have their own policies.
Last edited by Aqua-Digital; 11-29-2010 at 12:30 AM.
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