Quote:
Originally Posted by sphelps
My intentions here are only to make others ware if these issues. My initial attempt at making profilux aware of the issue didn't go overly well as I attempted to find reasoning for the automatic reset and assurance something would be done to fix it, rather I think they concluded I screwed up by replacing a worn (but working) sensor with what I believed to be new seeing how I purchased it a couple years back but never used it.
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I felt it important to clarify this, I apologise for the repeat post but by the time I saw this I could not edit further.
When the thread came to light we also did post on the support thread that feedback would be provided to GHL in regards to an option for power outage non auto alarm reset.
Quote:
Originally Posted by aqua_digital
In regards to vunerability, although this is not assurance to you, this is the first ever reported case we or GHL have had in 11 years, as typically as system does not need such a long top off period, but as I first stated I have already passed your feedback onto GHL and you are welcome to do the same on the German support forum.
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Again we are really sorry to hear about such losses and as a gesture we will do all we can to make the OP feel very much assured and looked after as always
