We have taken care of this a new unit is being dispatched immediately
One reason all retailers go through us is for these exact reasons we make sure the client is not left wanting when things go wrong. If you ever have an issue with an Ecotech product email us at
sales@aqua-digital.com as well as contacting your LFS our priority will be to get you back up and running fast.
We are in the process of setting up stores (just like Dave at Concepts and soon Martin) with a warranty parts/product kit so if a client does have an issue the switch out is immediate, this will take time as we have 37 active Ecotech retailers on our files, however saying that the massive amount of Radions we have now distributed the failure rate does not even come to 1% and out of that most are power supplies.