I am sorry to hear of your problems.
I think the most important feature of an Auto Top off is reliability. If you can't trust it where does that leave you, a disaster only a heart beat away.
Doesn't sound like the Neptune ATO fits those requirements based on the responses I am hearing from different reefers.
I stopped using my float value when I found it was unreliable and bit the bullet and purchased the best ATO available. Also building in a back up into your topoff is not a bad idea.
My back up is only having a day and a half worth of water in my topoff bucket. Even if it completely dumps all the water into the tank it will not throw out the salinity that much. Those reefers that hook the auto topoff directly up to their R/O system are tempting the gods.
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