I see they haven't improved one bit in the 3(?) years since I purchased a CO2 regulator from them. It took over a month for me to receive the package, they never responded to any of my email inquiries or telephone messages. It wasn't until someone actually answered when I called that I was able to get a response from them. Its so long ago now that I don't remember for certain but I believe I sent 5 emails and called 3 times. So I'll never deal with aquariumplants.com again either.
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