Quote:
Originally Posted by intarsiabox
I didn't have to contact anybody. Ray at Reef Supplies sent me a link to Hanna's website and I just put the lot number in. (Ray looks after his customers!) It said my tester was one of the lots affected and I just had to enter my mailing address.
This is the link I was given if it helps: https://hannainst.wufoo.com/forms/w1hzjs2j1b4ejyu/ |
That's how we all started the process but it took months for delivery, which is why people had to call Hanna Canada direct to get an update/speed up the process. (Emails went unanswered) I filled that form out back in January and just received my replacements just over a week ago. I will have to agree on Ray taking good care of his customers though, always great customer service !