Quote:
Originally Posted by fencer
What I might suggest to vendors is that they email out a satisfaction/performance survey to each customer they sell to or deal with, surely this cannot be too much to ask. Or is it? This also provides proof that they asked if the customer was happy or not.
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Keep in mind someone's satisfaction level may be based on service received before entering into any sale, and may not have bought anything after being disappointed in the service.
Therefore, a survey isn't going to cut it.
It's laughable, to me anyway, that a vendor can be upset about having one poor rating with dozens of positive ratings. That gets my vote for unsatisfied right there
