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Old 12-27-2019, 05:01 PM
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Neptune Systems insists that you use a hardwired (ethernet cable) connection when performing firmware updates. Its step 1 and 2 if you read the instructions.

"To update the firmware follow the following procedure:

First, confirm Apex is directly connected to your to your home Wi-Fi router.
Please do not do firmware updates over Wi-Fi

If connecting to Apex to your home router is not possible, see here

Second, connect the computer you downloaded the firmware on too with your Wi-Fi router via an Ethernet cable. Disable the wireless on that computer."

https://www.neptunesystems.com/firmware/
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