I'm also a long term customer of Wai's. 17 years at least.
I would be very disappointed if I went in to Daniel's store and he did NOT try to sell me something. It is something that every good store owner or employee should do.
It's very telling for someone to say that they "don't give a rat's ass" about someone's business. Good business practice is about relationships and people, not products or price.
If someone doesn't care about who they're buying from, how do they decide where to buy from?
Wouldn't it be interesting if businesses could post experiences about interactions that they've had with various customers?
Wai's is my first choice for buying.
After that it's J and L because they're Canadian and offer fast shipping, great support and prices; next would be BRS because of their very helpful video series, next would be Reefsupplies.ca, next would be Bayside Corals, after that would be other Ontario vendors simply because of what I've read online.
If/when I do buy another aquarium, I'll go to Concept first because they're local and I've heard enough good things about them.
It's ok to have disagreements with vendors and suppliers. Just don't let a small problem give you cause to cut yourself off from an otherwise very enjoyable and educational hobby.
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Mitch
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