It seems something has got badly out of hand from our support forum, the original thread can be found here
http://profiluxsupport.com/showthrea...ic-Alarm-Reset
It is important to clarify few points that have come to light in this since talking with GHL this morning that they were not aware of.
We sent the photo of the faulty sensor to GHL since the post here (GHL was not aware of the original support case on our forum) and we were informed this sensor was last manufactured
4 years ago.
Our advice on the thread remains, float sensors are mechanical, they do wear out and
our advice is to replace them after two years, furthermore as a company GHL have no way of determining the quality of the product that has been stored for long periods, some reasons for this are that the actuator can weaken or stick if stored for long periods in the on position, in regards to magnet degeneration, yes this is
highly unlikely, but “could” happen, the purpose of mentioning this is to highlight that stored items of this nature can be effected by external forces and it can not be assumed after two years it will work the same way as it did when new whether used or not, this is why warranties start from date of purchase, not date of use.
We have offered the OP a new sensor even though it was out of warranty (by approx 3 years), this was refused sadly (please read the thread), however our offer remains.
I am sorry to see this thread had to come to light when not all facts were presented.
Naturally we hate to see such upset and I hope it is now clear both GHL and ourselves have offered and done all we can to advise and assist even by offering replacement of out of warranty items.
I think Matthias ha kindly covered all other areas such as multiple power outages etc.
Again - we are very sorry to here about the losses and will of course help the OP out in replacing the sensor as a gesture of kindness irrelevant of its age.