[Frogger]

At the end of the day the products warranty is only as good as the retailer you purchase the equipment from.

I had several issues with multiple different products (Maxspect, tunze) and it has been dealt with quickly by my local retailer here in Vancouver. I am not sure how they dealt with it, they might have taken it for a loss, but new replacements were provided on the spot. I remember once the guy at J@L just tossed the bad maxspect power unit in the garbage after testing it.

Large companies are generally not set up to deal or interested in dealing with individual customers.

Years ago when I worked in the retail business we just treated warranties for products we sold as the cost of doing business. But our customers were important.