Any electronic device regardless where it's made will have parts from China in it, that's just how the world works. Open up a Libra and you'll find the same. The product is still designed and assembled in Germany and ultimately despite your issues the GHL brand is a good line of high quality products.
I do agree about the service though, there's a high level of arrogance involved with claims made regarding the best support in the industry yet when you have an issue it's instantly turned against you in a defensive manner and yes it can be very insulting. It's not until you make your concerns more public on forums like this do you get any real attention or credibility. Getting parts is also a complete joke, you use to be able to order parts direct which worked fine but now you're forced to order through a dealer which really don't exist, nobody stocks parts and nobody wants to order just one part for you either. I've been attempting to order a new temp probe for over a year but it's completely hopeless, no response from the recommended dealers from GHL and even some of the local dealers in town came back to say the part is back-ordered and they can't order it.
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