Okay so after a few hours on the phone we determined that something is really wrong with it. It's stuck in bootloader mode and won't update the Web page, sometime dhcp is on, then it switches off, sometimes it flashes green, other times its solid orange, but one thing that we determined is that we never we cannot get past the firmware update.. Tried pretty much everything under the sun and haven't got anywhere.
They have been really helpful and are gonna get me to send it in and try and fix it on there end.
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