Quote:
Originally Posted by wickedfrags
my $3,100 miracles tank came apart at the seams after 9 months, clearly I am not a fan of theirs!!!
Atlas Aquariums is the new standard for custom aquariums in Ontario.
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I love the look of my Atlas Aquarium with the one piece Starphyre Eur bracing but had nothing but problems with the tank at first. I had a leak at the bottom left corner immediately... Showed me that no leak test was ever performed. After saying they would pick it up repair it and drop it back off, they then told me nobody was around and I would have to drive it back myself. They ended up repairing the tank, dropping it off and helped to off load it.
They forgot to install the back black acrylic piece. Even when I mentioned it to them, when I brought the tank back for repairs, they still never installed it. They gave me a piece of Vinyl that I had to install myself and it looked like crap... Then, after running, the external overflow started leaking!! They at least came to my house to repair it but I had to pull a part my tank twice to get everything done...
Also, this tank took a month longer than was anticipated just to build in the first place. No compensation, no nothing. Just repairs and them complaining that they were losing money on the tank... Well, no crap... It was defective.
At least Miracles builds you a new tank no questions asked. It was just a frustrating experience. Beautiful tank, minus the missing black acrylic, but not remotely worth the hassle that I went through. I have not been back to the store since which is too bad for them because I like spending the cheese.
Bottom line is things happen. It's all about customer service and ensuring the buyer is happy. Concept sounds like a great service provider and that says a lot.