[Delphinus]

Thank you Dale and Mike, for answering the call to the carpet. I realize that being a retailer is probably another one of those "you can never win" prospects, no matter what you do, people will be unhappy with something.

If the fish are not for sale while they are in a state of recovery, there's not much more I can ask (other than perhaps the obvious, that treatments be in the better interests of the livestock, of course).

Just some food for thought. If the issue is that it is not clear to some that the fish or other livestock are being treated, and that it "looks like" unhealthy livestock might be being sold ... well, obviously, a retail outlet cannot put everything in a back room out of the public eye while treatments or quarantines are performed. In which case, make sure that the tank are clearly labelled "not for sale, under quarantine" or some such.

I know that you guys must care deeply for your livestock. And I know, that no matter how much effort is made, sometimes an order just goes bad. It must be hard on you guys when this happens. But, feeling sad about a bad order doesn't help the animals -- potentially, someone dropped the ball, and we need to look at what can be done to prevent it from happening again. I think more effort needs to be made on the part of retailers, when something like this happens, to examine why it happened, and what lessons learned there may be to avoid similar situations in the future.

I am sure that you guys are already doing this. The fact that you are here, demonstrates to me a commitment to the overall well-being of the hobby, and I applaud this. I just wish more retailers would follow your example here.

In the meantime, good luck containing this outbreak, and best wishes for future orders.