I'm a full supporter of Wai's. I stay there because he gives me great service. Wai's was the last place I went to when I was getting into reefkeeping, after I tried everyone else and left disappointed.
I think the key is to stick to one shop and not purchase by price first.
LFS's want to keep good customers, and I don't think that you can be recognized as such at some larger stores if the employees are always changing.
Mitch
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