I doubt that this is worth pursuing but, your intial post said:
'As for the hop timing out after the Level3 network - that's normal. We block ICMP packets going into the RC servers so traceroutes appear to time out after that point. '
My point was that the time out occured BEFORE your ICMP dropping starts. If you compare my tracert info, there are three more hops before reaching the RC load sharing computer. Hence, the time out on the original tracert likely gives some indicatation of where the system failure is occuring.
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