ReeferFulton,
Sorry for the less than satisfactory experience you had with us. If you ever need assistance with anything, please feel free to contact me and I'll be happy to work with you.
We make every effort to get back to our customers within 12-24 hours (at the longest). If anyone has issues (of any kind) that are not being rectified by the sales/support team, I invite you to contact me directly and I will be happy to help get things fixed up.
Thanks to all for the continued support!
Jeff
J&L Aquatics Ltd.
604-444-1161
888-840-1146
jeff@jlaquatics.com