The key to pellets is 1 - never use them as a problem solver ie. add them to a tank that is high in nitrate and phosphate. This can cause bacteria blooms and other problems. They are best to add to a tank that is somewhat low in NO3 and PO4 and will help to keep these low 2 - FEEEED....now that you have a way to keep NO3 and PO4 low you need to feed the tank more....maybe even get more fish.
ALso like mentioned you may find you still need to run a small amount of GFO.
The nicest tanks Ive seen have had plenty of fish, feed lots and yet still have clean water...biopellets helps you do this.
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