Quote:
Originally Posted by Rice Reef
Should I have dealt with the LFS or with whom I purchased from? What if some LFS do not wish to do warranty work if it was not purchased from them or that LFS is no longer in business? Is there such stores set up in Victoria to do warranty
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If an LFS you purchased the unit from is not willing to work with their client for warranty then we should be informed so we can deal with the situation. However if you did not purchase from them it is not fair on them for you to ask them to work with you for your warranty, they did not make anything from the sale so they have no reason to help, in this case you must then always use the company you did purchase from. This is a prime example as to why you should support you closest dealer to you.
Any store in Victoria that sells Ecotech is very aware of the Ecotech warranty proceedure from us unless thye have chosen a different distribution route, and in this regard we can not assure the end user the same high level of care we provide. There is only one dealer on the whole of the island we "as yet" do not supply, so you are pretty much covered.
The Progressive Group (now and formally Progressive Growth) are also still Ecotech retailers
Please ship your faulty unit to your purchase point and we will be shipping you a replacement on Tuesday.