I’m sorry to see this happen to you and your tank. It really is sad regardless of the cause and hopefully we can learn from this and go forward as a reefing community and be better for it.
I have to say I was impressed with the input, concern, and support from both Aqua Digital and GHL on this matter. This shows the level of care and support they are willing to give to even an individual customer. On the flip side I think it could have been avoided with a few changes to the set-up.
I’ve been an avid ProfiLux user for many years now and as such (like so many of us) we go on and on about remote access and monitoring via the controller itself. I’ve taken some long vacations and even with my controller working as it should I make sure all my email notifications and alert are working as planned before I leave the house. I go through my own personal “Equipment Checklist” trying to test each “system” before I leave for a trip. Also the house I just moved out of had a terrible problems with the electric company (power outage almost daily sometimes 5-6 times a day… we stopped setting out digital clocks while we lived there) and as such after the first couple of days living there I put my ProfiLux onto a UPS. Not to carry it through a long power outage but to help level out the incoming power blips and keep the system from going through multiple power cuts a day. This was probably the best $75 I ever spent on my system. It was “Life Support” for my tank’s Life Support. The 4 year old sensor didn’t help matters which I see they are willing to replace that and whatever else the OP And GHL work out. The “Auto Reset” issue is being looked at and I’m glad to see they are keeping an open mind about potentially making changes to their firmware to help avoid this in the future.
Even with all the fail-safes in the world there is no substitute for “Human Intervention” which is why remote access is so important. Being able to get a snapshot of your system status is extremely important regardless of which controller you’re running. ProfiLux has allowed for multiple options for remote access/control for the very reason that the posted situation would not arise.
I’m sorry this happened to you and I plan to watch your tank thread(s) to hopefully see your system bounce back and be better than ever before. Hopefully it’s a learning experience for all of us and can teach us a few lessons: a) regardless of the # or type of fail-safe systems involved we must all make sure everything is in top order before leaving b) make sure we can have total remote access of all vital criteria (alerts etc) before leaving c) the importance of electronic devices being “isolated” from repeated on/off cycles due to power fluctuations d) when I get home tonight I’m going to take some time to go through my ProfiLux and make sure my max ATO run-time is minimal to keep this from happening.
I look forward to seeing your system recover from this and flourish like I’m sure it will in time. I live a LONG way from you but if there is anything I can do to help I’d be willing to give it a shot. I’ve had crashes before and it was the reefing community that kept me going when I wanted to just quit it and forget it! If there is anything I can do please don’t hesitate to drop me a PM and I’ll reply right back.
BigAl
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