They're pretty easy to program....er, once you've done it. I hada similar issue whe I first received mine, it was a very simple solution to the point of almost being embarrassing but still I was getting increasingly frustrated, I simply did not click on the group to be programmed...
I'm assuming you have, but did you watch the programming video. If that doesn't help, set them back to factory setting.
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Glass box with stoney stuff and fisches...
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