If you aren't able to resolve this with your credit card company (or paid cash), I would talk to Brad at Concept about his offer. For a bit more, you might be able to work it into the tank you wanted. Depending on hole location, it might be as simple as removing that pane and flipping it.
Also, any time something like this happens, the name of the other party doesn't need to remain quiet. As long as a review is presented in a mature sensible nature, it's allowed on the board.
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Brad
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