This is the exact reason that we wanted dealers carrying the product, the only way we can validate a claim is by getting it in and testing at our end. With a dealer they may be able to validate them at their store/facility.
The bulb that was returned tested ok on our electronic ballast (this is our standard test procedure, as we cannot stock every ballast available in the market), and we just discarded the bulb and absored the loss.
I am new to the arena of customer service, but I am learning and changing things where I can.
It is a tax write-off sure but it is tacked on to the next customer who comes along.
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