Venki:
Sorry if this all seems a little "harsh" but people are wary of new products, period. And please don't say that only one person is supporting you - everyone who has bought a bulb is supporting you and your efforts (myself included).
You should have seen the grief Stephane went through when he was selling bulbs a while back, and a few of them had problems (mostly in shipping). It worked out OK in the end, but things were tense.
There are a few reefers in Calgary that have had broken bulbs, a couple of misfiring bulbs (replaced), and now a bad ballast (maybe). ALL these people haven't stepped forward to tell of their problems - maybe they see that it will cause them more problems, I don't know...
I've worked in manufacturing and retail/sales, and I was curious to know if there were some quality control issues. This is also to say: "These problems are common on startup. They will likely be resolved." Perhaps in a year I will be a loud-mouthed fan of your products, but remember it will take at LEAST that much time for us to tell how good this product is.
There has been much positive feeback from your customers so far. There has been a little negative or neutral feedback - I think you're doing pretty well so far! Please don't use language such as "bashing", "baseless accusations", "unnecessary panic and chaos", and "false propaganda." This is inflammatory language, when what we need is level-headedness.
Bottom line: we're not bashing you. I've seen real bashing, and this ain't it! You're putting your bulbs up against the best in the market, and they will therefore come under the same intense scrutiny, price notwithstanding.
Work through these problems, bear with the scrutiny, and you'll hopefully win some life-long customers.
Good luck to you!
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Alan
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