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Originally Posted by venkiw
Hey AJ_77,
That is not fair, this is the only story so far. And I am working with the buyer. So please try to be reasonalbe with your comments.
As with any supplier one cannot assume responsibility for improper wiring. We know for a fact that ballast and bulb were not wired properly to begin with, so please do not blame a prodcut when the mistakes lie elsewhere.
Venki
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Hey Venki,
I'm not trying to cause trouble, but I think it is reasonable to expect at least some problems with new products. We can see this with many items where there are issues with production lines and new machinery. I suspect this is where the first batch of "flawed" bulbs came from? These glitches take time (and tweaking) to work out of the manufacturing process.
While there is good support (me included) for your products and the aggressive pricing, there has been more than one story with bulbs having problems, whether with shipping or firing. I admit this is the first ballast story I've seen.
So while I encourage you and will try your products (hopefully long-term), I will keep my eyes open and try to be objective. If I seem unfair, please don't take it personally. I appreciate what you're doing to bring in affordable stuff.
Cheers,