ME again
Hey guys,
Canadian Man, thanks for getting in on the conversation.
I can appreciate that you have not had the best experiences with the fishroom staff of some stores. I myslef have been treatedwithout great consideration while purchasing fish almost everywhere at one time or another. But you have to consider that many of these people have an ample amount of jobs to do. I know that is not an excuse for unkindness, or a lack of politeness, however, think of it this way. How much time do you spend on your tank at home? Think if you had 7 or 8 sytems that are 15 times as big, loaded with fish, and you had to feed, clean, and waterchange all these tanks. AGAIN, this is not an excuse.
However, what time might this have happened? On what day?
I can sorta guess the store, but how busy is it at this time?
Do you think you would have had conversed the same had you gotten to know the LFS employee? Perhaps made an attempt at developing a personal relationship with them? Or if you had developed a personal relationship with them prior to this event?
Could it have gone...
"How about fishing me out a Naso?"
"Sure, nice order eh?"
"Yes, (and or No)"
(Comeon you wouldnt say no...no matter how much you knew them)
"Hows that coral (Goniopora, LOL <<<<----This is a JOKE) doing?"
"Good actually, do you think the Naso will get along with my hippo tang?"
"Ya, shouldn't be a problem, you know, drop by this weekend, cause I am getting a small coral order in and those Blastomussa wellsi are coming in that you wanted"
" Ok, see you on the weekend, < insert name>"
"Take it easy, <Insert name>"
remember this is hypothetical...noit to poke fun CM if I can call you CM. Just a thought.
And ask yourself this...where do you prefer purchasing, Golds or Wais? They have completely opposite sales strategies! All the rest of em just fall somewhere in between.
I have been scrapping through the old threads and have found one thing in common with some of the board members. Saltcreep put it nicely that the most important thing to the cusomer seems to be price. You have this board and the internet, and books, and there are a million channels of information now-a-days. Everything that you want out of a store costs money, and the customer doesnt want to pay for it. I have seen many, many customers walk into a store, and use their so-called "experts" for the info, and then order the product on line b/c it is nice to have the personal selling, but also have the lower price. This is annoying, and would be annoying to anyone in any industry.
I dont know what else to say, my main point in this thread was to say something about developing a personal relationship with your LFS employee...share with each other who you enjoy talking to. People...just go out there and make a friend...make them feel appreciated, and helpful...(provided they have been) and they might be willing to do their damdest to get you what you want for the price you want. One other note is that I am not sure what you guys think of rating these stores on your site, but for people just entering the hobby, it can be both helpful and discouraging. I think that saying such bad things about ALL the stores in a certain area could keep people out of the hobby, and that is not a good thing (less friends to be made, lol)
BTW saltcreep, nice to meet you, what is your background in the industry, what kinda tank you got etc...
I will leave with a quote...."I just wanted to be your friend....(I just screwed it up)" From the Cable Guy (on TV while I am typing thought it was humorous)
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