IO Salt
I found Bob Studt at Aquarium Systems to be most helpful when I had a problem with IO salt. (it did not dissolve properly - it turned out that I had allowed it to absorb water from the air before mixing).
I sent Bob a sample (1 cup) of the salt as requested. Before he had even received it, he had a new 200g pail on its way to me.
IMO, Aquarium Systems is most anxious to make things right, and provides A1 customer service when and if there is a problem.
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