Quote:
Originally Posted by Oscar
Yesterday at 9:00am I posted a question on the Euro-Reef Nano website. By 11:00 Robbert, the owner, called me from California. We had a 20 minute discussion on skimmers, weather, the economy and politics.
He asked me to send him some photos of my tank and setup to ensure that his designs for a 39G Cad Signature would work. By 4:30 in the afternoon he confirmed that his original design was not going to conflict with any of the equipment I have installed and that he was going to build a batch of skimmers for this tank configuration.
Now that is customer service! I have now placed an order through Ocean Aquatics. Hope to see it in a couple of weeks.
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I agree. I emailed him last night and he gave me a call this morning (sunday)to make sure I was happy with the skimmer. I have spoken to him over the phone a few times now about the skimmer and he's a great guy.