I have never used email to receive money...does it simply return it to my credit card? How is it done? Another option would be to cut a check and put in the mail...you have my shipping address.
For those who are running small businesses regardless if small or large, on the side or full time, consistent attention to that business and customer relations, and an effort to maintain them, can be as important as the product you sell.
It seems lack of attention and inadequate customer follow up lead to the debakle outlined in this thread.
It is good to know it was circumstantial not with intent
