[Canadian]

Hey Wendell,

I just wanted to take the time to commend Jim for some exemplary customer service I received last weekend.

Long story short:

I had a less-than-ideal lengthy trip to J&L from West Van before heading back to the ferry - the sea hare I had asked to have put on hold was sold on Saturday. Obviously I was perturbed to put it nicely.

On my way to the ferry I thought I'd call OA on the off chance that you might have a sea hare in stock. Jim answered the phone and said they had one in one of the tanks. I asked him if he'd hold it for me and asked if you had any MB7 in stock so I could pick them up on my way to the ferry. He told me he'd put the sea hare on hold and that, yes you had MB7 in stock. When I got to OA Jim already had the sea hare bagged and had the MB7 at the front counter for me. I quickly checked on the store because it had been months since I was last there and ended up grabbing a really cool Vanuatu Coral Beauty.

So thanks to Jim's great service I got everything I wanted and more. My $#!@@% day turned into a great day. And, coupled with my stealth driving, we made the 3:00 ferry when we arrived at the ferry terminal at 2:54 thanks to Jim's great service.

So thanks again!