I should think its a warranty problem.
If you fix it yourself, or have someonelse do it, the warranty will be void for sure.
If all else fails, I would try to fix it myself.
On the leaky side, cut all of the silicone off with an olfa knife or similar, don't leave any on the glass, but don't touch the silicone between the two panes. New silicone will not stick to old so get all of it. Clean the glass with either alcohol or acetone. I like alcohol as it does not smell as bad.
Rona has their brand of 100% silicone in a caulking tube, I think it is windows and doors.
Use the search here and you will find a few threads that show pics. on how to put masking tape down for that really professional look.
|