Well I would like to tell you about my experience I am having right now with my order with Frag-a-lot. It isn't going well.
When I first ordered the set of frags on July 5th, I order a sun coral and 6 sps frags.
I didn't get my order for a couple of weeks. When I did receive it, I was missing the sun coral I ordered and was not informed by Burc that I would not be receiving it.
When I received the corals, they had been freshly cut, glued and shipped. Their colors were pale when I received them and a couple of them already had tissue loss, but I hoped they would make it.
After drip acclimating them for 5 hours, they were already loosing more tissue. Within 24 hours. They were all pretty much dead. in addition to this, the colours of the corals, did not match what I ordered, save for 2 of them.
I emailed Burc about this, and after a couple emails back and forth, he quit responding. I spent three days sending new emails and still he did not respond.
I got fed up and because I paid through paypal, I created a claim.
He then responded stating he had sent me an email, for which I never received.
I sent him the pics I have of the dead corals and he said he would replace them.
He informed me he would send those out on the next Monday. In the email again I asked him to please include the sun coral.
Monday came.. no order. No email from Burc. I had to send him an email and ask him what happened.
He told me he didn't get the chance to send them. He then told me he would ship them on Thursday for a Friday delivery.
I said ok. I will wait.
Friday came and what a disappointment.
The box was wet when delivered. Fedex noted it on their delivery slip.
FedEx Shipment 796819533994
I should have gone with my gut instinct and not accepted the delivery because of the wet box. But I took it anyways, hoping the corals would be ok.
No such luck.
When I opened the box I nearly hurled at the rank stench.
All of the bags on the inside had leaked, and while the frags he was giving me were the encrusted ends of left over colonies. They were all dead or in the process of dying. Nothing could survive in stench like that.
I couldn't believe it.
Again, there were sps in there which did not match what I ordered and no sun coral yet again.
So I emailed Burc immediately and informed him of the damaged and asked him what frags he sent as I didn't recognize them.
Here is the email:
On 1-Aug-09, at 10:46 AM, BURC UCAK wrote:
Hi Sarah,
*
*I marked the bags with number i did pay more attention to your order to get the right ones for you.*Thats why i marked the bags with number.*They werent frags they were my*grow out peices. Thats why they have encrusted base.
*
Subject: Re: Order issues. Sbaker Belleville. Paypal dispute# 750-985-761
Date: Sat, 1 Aug 2009 10:10:54 -0400
To:
bucak@sympatico.ca
Hi Burc,
Quick update.
Three of the frags did not make it over night. The Bonsai, the pale brown one, which didn't look like any of the colour of the corals I ordered and the larger brown one that also didn't look like any of the corals I ordered.
I have taken pictures of these. Once I get the chance to upload them I will send them to you.
Ms. Baker.
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Unfortunately, Burc did not reply to my issue of the damage of the order on shipment. At all.
I have since emailed him back letting him know all these are dead due to the shipping and rancid water.
I am trying to download a driver or iphoto for my mac to be able to send him the pics while my pc is in at the shop being fixed.
I am still waiting for a response.