I will deliberately pay more for any particular item if I feel that the store has invested any customer service value into me.
Nothing frosts me more than a consumer who spends an hour of a person's time getting advice...and then asks the store to match another retailer who doesn't make the same investment. Good advice and employee time is not free!
That's why I'm not a retailer. I would lose my mind if a customer did that to me.
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400 gal reef. Established April, 2007. 3 Sequence Dart, RM12-4 skimmer, 2 x OM4Ways, Yellow Tang, Maroon Clown (pair), Blonde Naso Tang, Vlamingi Tang, Foxface Rabbit, Unicorn Tang, 2 Pakistani Butterflies and a few coral gobies
My Tank: http://www.canreef.com/vbulletin/showthread.php?t=28436
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