Involved NHW after a falling out with our building, what a joke. First you have to work your ass to get them out then only after you pay a deducible for the builders screwups. Then when they do show, they only want to do the moderator thing between the home owner and the builder. That falls apart out comes the list of acceptable deficiencies (adjacent floor tiles up to 3/8" differance in height, 8' wall out of level by 3/4") so they walk. Nothing gets done, they raise the builders premiun by $5k because of the complaint and he's freaking at you in your kids school parking lot.
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