That's sad to hear, even though I don't know Des and Wayne and I have never been or dealt with AI, I do understand this type of event-goodluck in future decisions
I have had this same type of thing happen to me twice in 6 years and it's a real #iss-off when it happens
What I have done in the past is follow my best judgement, if the guy's are great at providing knowledgeable service and education then follow them, as they will take there years of experience and great sevice some place else. If the store is doing what they feel is right then we as a consumer need to use our own opinions as to wether or not we will continue shopping there
Cheers and All The Best Des & Wayne
Rich