Majority of our shop have moved from Toshiba Tectras to HPs with docking stations. Biggest issue was lack of dedicated serial port and getting the USB/serial adapters to work but all seem okay with them now.
As for Dells service, can't complain. Last Tuesday had a desktop that wouldn't boot so called Dell Service, on Thursday tech (contracted to Dell) was on site and replaced the motherboard and Pwr supply.
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