[Koresample]

I had my first problem with the fixture...the 420/460 bulbs both went out during the middle of the day. Swapping the bulbs around it turned out that they were fine, the problem lied with the fixture itself. I called the vendor, who contacted the manufacturer, who called me directly on my cell..all within 2 hours! To make along story short, they had a production problem with the way some of the connectors were installed which caused the problem. We figured this out within 24 hrs, and the manufacturer shipped me a brand new fixture from California by Fedex, it came within 4 working days!! They also told me to keep the new bulbs that came with the fixture as compensation for the troubleshooting I did to determine the exact problem. Bottom line: Great service from a manufacturer that cares about customer service! I will be moving this over to the T5 thread that has started and continue my review.