I'm pretty sure I know where you received the shipment from *edit* ok I guess I was wrong. I was disappointed with my most recent order as well. I ordered 4 things. The bags they came in were completely deflated (I'm pretty sure most things need oxygen to live). One died on the second day (1 day past their guarantee). 2 of the items I never ordered but because they were in such bad shape when they arrived, I couldn't tell for sure for about 3 weeks. And the 4th doesn't have as many heads a promised (2 when 5 are promised). What I'm going to do from now on is take a look at the vendor ratings here:
http://www.canreef.com/vbulletin/forumdisplay.php?f=138
Anyone with an unsatisfactory rating above 20% isn't meeting their customers’ needs properly and I will probably stay away to avoid disappointment.
HTH
Kevin