That sucks but I can see the reasoning for the policy since I'm sure many people would take advantage if it was not in place. Buy one use it until power is back and then return. It's also a problem as once gas in poured in you can't resell it as new. I'm sure the policy is in place for all gas powered items.
Sorry to say I don't think you'll win, it is not a requirement to state store policies on receipts or packages. What you may be able to do is take the generator to a small engine repair shop and have CT pick up the bill, that's probably the best case if they can't fix it at the CT shop.
The best advice may be to stay calm and speak professionally to head office, bitching, complaining, threatening and swearing will get you no where, they have plenty of customers and will not go out of their way to help someone they don't want to deal with.
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