Quote:
Originally Posted by Brent F
Too bad, I think it is real close and I have found it very useful.
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Yup, real close, but we can't get any closer and please anymore people thatn we have now. Some people will not vote negatively if they're gonna get called out, and therefore we get good reviews on a place that might not deserve it.
So here is a scenario. I go into your store, and I'm just not impressed. I don't like the way you greeted me, or didn't greet me. I look around, I don't like what I see, and I leave without buying anything. I come on here, I put a review that I was not satisified with the store, because things just weren't right. Next, I get a PM from you hounding me for reasons, and really, I just don't want to deal with you, that's why I left the store in the first place. But you won't leave it, or don't agree, so you pester the mods to remove what you feel is a wrongful review. Well, it was my honest review, and I'm allowed to offer it. I tell anyone I meet the same thing without you being able to monitor my conversation, so what gives you access to my vote? Nothing.
Now vendors like Snappy who are able to carry on regardless of getting a single poor review, and understands that maybe, just maybe, someone he dealt with, or almost dealt with, didn't like his Albertan accent, decided to post something dumb. But everyone else, because of his customer service skills, has posted great reviews. He's ok with great reviews, and can handle that maybe someone out of 6 billion people doesn't like him and he carries on doing what he does. Gives good service. I haven't bought from him, but I read the review and am confident that his service is good. It isn't skewed to be good because people were afraid to vote. I feel that I could order frags from Greg and he'll live up to what 99% of the reviews state. So there was one bad one, so freaking what?