1. Misinformation, pushy sales people, and stores so crowed that you feel like you can't turn around in them with out hitting/bumping into someone.
2. I can't think of anything. Usually if one store doesn't have it another will, or you'll find it on the internet.
3. I don't know about the most important thing, but it's high up there. For example I want to go back to stores were the employees/owners are nice, respectful, and helpful whereas if they weren't I probably wont be back. I should also note that when a store goes above and beyond great customer service I will look for excuses to go back, just because of how good I was treated.
4. Yes, and sometimes I will call ahead to find out.
5. Yes, curiosity will grab ahold of me and I'll want to see for myself what it's like.
Hope that helps, good luck with your report
