Quote:
Originally Posted by e46er
[No, not a box store.]
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I don't agree with the name of the store in question being edited out.........people should be able to make their decisions to buy expensive tanks from somewhere with some follow up customer service. if every slightly negative thing gets deleted, it makes research difficult.
ANYWAYS
marineland emailed me back and requested some personal info, pic of the build date sticker some pictures of the leaks and the receipt if I still had it.
this was sent off Saturday during the day and by Monday morning I had an email that they were very sorry and are willing to reimburse me for the cost of the tank per the receipt I provided, she said the cheque will be mailed Monday.
This entire thing was quite disheartening for me but Im really happy how Marineland stood behind their product.
Im still not sure what I was going to do now. I had it down to if they replace the tank Id set it back up and if they told me they couldn't help me Id sell everything off.