I will post once. You will need to PM me if you want more info.
To say the distributor does not care for his clients is absurd, we would be out of business if we did not care. What I don’t get is why anyone would go to multiple boards with this same post without getting both sides of the story. I think there is more to this, from here it looks like a deliberate push to try and hurt our business.
The magic question is, were you misled by your LFS? Did you maybe misunderstand him or is there something else brewing here?
We understand that your tanks mean a lot to you. We are hobbyists as well. We relate to these kinds of situations since we run tanks ourselves. To publicly try and hurt a vendor to this point goes beyond the love for our tanks. Its down right disgraceful especially since most of the info is false are / or misunderstood.
Here is the timeline of what happened. We have saved all the emails should we need to prove our case.
Thursday, Dec 15 – Your LFS emailed the owner asking for a 6000EXT
Friday, Dec 16 – Our buyer (me) emailed Coralvue (Master Distributor), they confirmed stock
WEEKEND
Monday, Dec 19 - I relayed the information to my colleague.
Tuesday, Dec 20 – My colleague emailed your LFS notifying him that we could get it in a few days. That was a mistake on his part since a few days would be impossible.
I am the buyer and I know that under NORMAL circumstances it takes a week to get a Coral Vue skid, IF that order is not delayed due to backorders. Orders are only placed when there is enough to get a full skid.
Now, I know some will say the issue is with our stock level. We do NOT stock any SRO EXT’s let alone 6000 EXT. No one here does, not even some of the largest USA distributors do. These are company’s that are earning $5,000,000 + even they use CV to drop ship these. One of the only NA retailers to stock these is BRS.
Back to the timeline:
Dec 20 to 21 we have had a couple more emails back and forth. Your LFS agreed to the order after we agreed to give him a little bit of a deal since we had to special order and we knew it would take longer than expected. ESPECAILY since the holidays were approaching.
IMPORNT: December 21st @ 3:29 pm is when your LFS confirmed the sale via email. In other words, the order was officially placed on the 21st.
During the following two weeks, there were TWO HOLIDAY closers. Some carriers were closed for a full week while others were closed a few days. Needless to say, one must understand that these two weeks are the worst for any type of logistic unless you’re flying to Florida to work on your tan lines.
We were away for a week and I’m sure coralvue was off a few days per week as well. I don’t think they work through the holidays.
January 5th – Your LFS emailed us asking if it arrived.
January 5th – We replied “Ill find out today, taking a drive to the warehouse now.”
January 5th - the skid order shipped from Coral Vue.
January 9 - The order arrived to our warehouse
The skid was undone and sorted by January 11.
Jan 12 – The items on the skid were placed in inventory.
Jan 13 – Your dealer asked to add some items to the order
Jan 13 – We added and told him we are ready to ship.
Jan 13 – He said he’s closed Monday so we could not ship Friday.
This is were it gets better
January 13 we offered him Saturday arrival for $25 NOT $90 (via email). OUR COST WAS $90. Overnight weekend shipping is not cheap!
So we reduced the cost of the skimmer and we were willing to take a $65 hit on shipping as well. We tried, we really did! He never replied so we called him, he refused the $25 and stayed with the free shipping option instead.
The skimmer will arrive Tuesday.
So to summarise, we do not ignore our clients. We do our best to fulfill all orders in a timely manner. The biggest problem here was that we do not stock that particular skimmer and we were in the middle of the holidays.
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