Mix up/problem with frags from Wickedfrags
 

I have not heard from wickedfrags nor have they responded to my PMs/emails over the past 2 weeks.

Has anyone else been in contact with them in October?

The reason I ask is this:

I placed a bid on their last auction and it was the high bid. I paid for the pack and contacted them by PM giving shipping and contact info. I had inquired about a purchase prior to the auction and,as advised by wicked frags, several of the pieces I liked were in the auction. A chalice I had liked was not, so I asked if I could purchase it and have it shipped with the auction pack. Unfortunately that piece was no longer available but Dave offered to send photos of alternatives plus other frags that I may be interested in. All seemed good.

That was 2 weeks ago and still no photos or reply. I have emailed and send PMs but no replies.

Now a notification comes in my email that there is a new post to the wicked frag auction.

"could the winner of this auction please contact me with proof of payment to dave. I believe the corals for this auction we're flown my frags that my friends picked up for me and I just want to make sure they go to the right home, they are currently in my aquarium. If no one claims them, then I will send payment to Dave for them."

This came as a bit of a shock. I responded to the thread and gave the recipient my contact info and a copy of the pay pal transaction. That was just yesterday and I have not heard back from them.

I have again sent an email to wicked frags. I expect they are aware of what is going on as they have been responding to various threads over the past 2 weeks.

If someone knows of a genuine reason for the lack of communication I would be very grateful if they would share that information.

Also, to me, it seemed odd that the canreef member who thinks they have received frags in error did not get in touch with wicked frags and have them contact me in regards to that.

I am fairly new to reefing and reef forums. This is the first time I purchased on line. Is this situation common?

Wicked frags is very clear as to the limitations of their "warranty" with respect to delivery, receipt of product and feedback re condition of product.

Thanks for any insight into this.

Hopefully it will end up as no more than a comedy of errors!

It's understandable that online vendors will be fairly busy but 2 weeks is a whack load of time and if he's been online then there are no excuses. I know that we all get busy and stuff comes up in life that could slow down the process but a PM to say "Mid terms and projects due this week will contact you in 5 days or my son was born yesterday I will PM you when were home and safe" takes a total of 4 seconds and takes so much stress off of your buyer.

I would love to say that this is rare but after the whole Frag-A-lot problem my whole perspective of online purchasing is a little tainted (Not saying that are no good vendors out there as I can personally name 6-7 online vendors that are exemplarily). This all seems a little fishy to me, keep us updated please! (And I really hope Dave comes through on this one, would be sad to see another frag-a-lot incident).

Levi

Thanks for posting.
What do others think of picking up the frags from someone else when it will void any warranty and may be a reason for wicked frags not to ship the aditional frags free of charge. I do have a PM where he said extras of some pieces would be included etc.
It seems odd that the person with the frags wants a copy of the paypal receipt (I don't even know how one accesses this). Given my online ID is the same as my DL ID one would think that would suffice:(
Also I am not experienced enough to know what the frags I purchased would look like when not fully open and looking like the photos in he auction thread!

Im confused.. so some unknown person to you says they have your frags?? I guess first I would have to ask them WHY they think they had my frags.. and how did THEY get my frags?

I wouldnt be giving my paypal info to someone I didnt know.

I have made transactions with Dave before. He is a genuine character. I am very sure some sort of emergency has come up for him, and I bet he is not even aware that the frags were sent to the wrong address. Dave is a stand up man. He will fix the situation as soon as he is able I am very sure of this.

If it is the case that the frags went to the wrong person, I would back outta the deal personally... they are stand out pieces and would hate to see it get settled and the frags not be/ or not be as healthy as they should be due to the mix ups

Thanks to other canreef members I now have a name for drock169..and a face to put with it as he has helped me many times at a LFS. He is away for a week or so so hopefully I can get in touch with him when he is back.???who tends the corals when he is out of town???
Now if Dave at wickedfrags would simply respond..........

Jpotter I would highly doubt that this would void your warranty, you have done nothing wrong I mean come on you never even got the frags!

so the frags were sent to Drock? Just out of the blue or sent in addition to what he ordered?

If this is the case kuddos to Drock for bringing this to your attention. Thats pretty up-front thing to do. I may have looked at $400 of unordered frags delivered to my doorstep as a gift from God.:mrgreen:

It would/could if I accepted them from a third party.