Concept tanks
 

On the basis of bad news always travels better than good news I figured I would throw this up.

I have had dealings with Dave a Denny concept for probably the last 3 years on numerous tanks.

I understand there have been a few instances, I have heard on here by no means do I know the story or what the happenings/ outcome are. But I am just going to post my experience.

I have had them build 6 tanks in total for me in the few years and every tank has been gone through without a glitch.

I found them to be very professional and helpful on every step of the build from planning to delivery to Denny and Dave helping me pack the 360 into the house :mrgreen:. My first experience we were pleasantly surprised on the free upgrade of polished edges and low iron glass.


I understand the frustration other users are having, but just wanted to post our experience

The most recent tank I got done was about a year ago.

He has build me 2 display tanks
2 frag tanks
And 2 sumps


http://i789.photobucket.com/albums/y.../fragtank2.jpg



http://i789.photobucket.com/albums/y...3/IMG_1960.jpg


http://i1254.photobucket.com/albums/...ps3cca5234.jpg

http://i1254.photobucket.com/albums/...psac61055a.jpg

Hearing things like this is why I chose Concepts to build me my tank and sump.
They did a awesome job on my sump.

+1

When I was looking for my 125 upgrade i was kicking around ideas and when i seen a under 6 months 125g concept made star fire tank stand and sump for a sick price we packed up the truck and drove just over 4 hours to grab it been working awesome ever since

Although I've never ordered a Concept tank, I've recommended them to many others over the last couple of years based on the excellent reviews I've heard and read about. I always tell them to look up the reviews.

Anthony

A few of my tanks from concept

http://i11.photobucket.com/albums/a1...psr9fisn5v.jpg

http://i11.photobucket.com/albums/a1...psumvheivu.jpg

http://i11.photobucket.com/albums/a1...ps7b4dbf03.jpg


I've only personally ordered 2 tanks from concept and both tank arrived ahead of schedule and they always went above and beyond the quality I was expecting

Aside from the tanks I've ordered for myself I have dealt with concept on a regular basis and all the recipients of the tanks have always been very impressed with their quality and ability to build tanks and ship them out of province within the times we have requested

Well I had some issues with my Concept tank. After a 1 hour phone call with Dave today I'm happy with the outcome. He explained the whole process of how tanks are built and tolerances etc.....He assured me that the issues I have are all esthetic and not at all structural. His solution is an offer I can't refuse and he is really urging me to take it. There was a lot of misunderstanding and miscommunication in all of this and happy to say it has been resolved. I also learned a lot in the conversation.

Good to hear

I've got two tanks from concept,
the display turned out pretty decent
the frag tank is no where near what I requested but works...lol

Bill, I'm happy you have found some common ground with Concept, Although I have never had a tank from them all I ever heard was that they are the go to guys for tanks. I've seen a few of them up and running and the quality is very apparent .

Interesting thread. I have never heard a negative comment about a Concept tank. Mine is kickass even though it's not drilled for over flows. I'm already thinking about an upgrade!

+1 for wicked tank. Mines been running for 3 years and no probs I think my tank is one of the ogs lol. Never seen anyone that can get 1 piece starfire eurobrace. Will post an update on my tank soon.

Concept built my most recent tank which is sadly still sitting empty. The fit and finish on it are second to none and the pricing was also extremely competitive with mass manufactured aquariums, however the build quality of the concept tank far exceeds that of the pre-manufactured ones. Dave even delivered it to Saskatoon for free as he was already making a trip up there to deliver some other tanks at the time. I highly recommend Concept to everyone I know that is looking for a new tank.

Im glad to hear about all the good comments about Concept. I waiting for my new sump and new stand to arrive this week from them! Hopefully everything goes well! I bought a tank at a big box store and had bad experience! Hopefully Concept don't disappoint.

I also had a tank custom made from concept. Yeah Yeah it's just a pretty glass box! What I liked was the service. I told them what I wanted. Denny drew up some prints and sent them to me. I approved them. it was ready on time and perfect. My next tank will definitely be another concept tank.

thanks everyone
 

hey everyone

figured id say a little something to explain where we are right now.

we do our absolute best to build a beautiful aquarium , as with any trade we have the tolerances of the product to work with and with glass its really not forgiving. our standards are pretty high , in fact the highest in the glass trade , we have a small margin of error and mistakes are expensive , so with that said we do our best to log emails, drawings etc. and try to avoid any costly mistakes for obvious reasons.

we are a small company that is growing fast , and we still do our best to get the tanks as close to perfect as we can ......but sometimes we can only get it so good . each and everyone of our tanks is built by hand and each and every aspect of the build with the exception of the polishing is done by hand. since all work is done by hand there will always be minor differences between tanks , most of which we cant help.

all of our tanks are %100 built from new glass , never do we use old glass or " donated " glass like other builders , everything we do is brand new...its what we would want as customers as well. those who have offered to give us old tanks for glass are always surprised when i turn them down , we simply just don't have a use for old glass.

sometimes we run into things we didn't see in the design phase , there's times were we change things to make things work properly( sumps are a good example) , this isn't very often but since we encourage people to help with the design process when its actually build time we have before ran into problems that needed immediate attention and as opposed to passing off something that wont work we make the changes , they are minor if at all . if it were a major change a halt would be put on the build until customer or company has been contacted.

weve sat down recently and discussed our growth, finished product and our shipping policy with warranty etc. and what we want to do in the future.weve discussed what our customer expectations are and what we can do to live up to those expectations. i think and i think most of our customers will agree that we always do our best to make sure the customer is happy , its our top priority .

we have made some changes and hope this will smooth things out long term as we grow and the changes will be implemented in the very near future , we hope this will make the ordering process as smooth as it can be and get a product youll always be happy with.


cheers all , and a big thanks for your support and continued support , your what started this all and we intend to keep making you all happy with our service and products.


denny

concept aquariums

a little fun facts lol

i have i bet about 200-300 customer drawings and spec sheets logged on my computer that i have personally designed and help design ,and each and every one is personally designed on a one on one basis so each build is unique , even the most common builds get the same attention as the super high end ones.

i remember just about all your builds and i think all of us has had a good close experience as i do try to keep people involved and excited about the build , its alot of money and people trust us for a good investment , i dont like to let people down so do all i can :) many nights and early mornings youll catch me here working on peoples builds , doing shop work to help keep pace and even meeting customers at house for designing on the spot :) even right now at store 3 hrs early to get to work on some local builds and help someone out with there tanks full set up:)

its not just me , Dave the owner of concept aquariums does even more than i do, hes here 7 days a week and works early morning to late nights , not once have i seen him take a day off.

our team is expanding and we are trying to find experienced people who share the same passion and work ethics that we do and so far we have come up with a great team all with proven experience and good reputations to the public for there service over the years, we are lucky to have these type of people offer their services with us.

cheers

denny

I've dealt with Dave and Denny several times both directly and indirectly and have nothing but good to say about them and have recommended them on numerous occasions. There was a hitch one time and Dave was quick to step up and make it right. How a supplier deals with a situation is without a doubt number one in my books. Thanks guys. :)

Sent from my Dungeon using mad Ninja Skillz.

I'm not quite understanding what the reason for this thread is. I think most people agree that a Concept tank is a quality product. Am I missing something? My Concept tank is great. Nuff said.

Concept has a great reputation for building tanks, a lot of Alberta guys love them and for a good reason. Product that I have seen from many canreef posts has proven that, but some times when a company has rapid growth like concept, orders mounts up, work hours stretches late into the night and good help is not easy to find, mistakes will happen. It happens to the best of us. What's important is how you deal with it when it happens. Out of the few I know, 2 has been semi rectified which is great. I think you have made the right decision, that's what I would've done for the customer if I was put in that position. I honestly don't think this would even rear it's head if the initial contact was dealt with in an appropriate manner but I am in no position of judging. I know your company has take care of all the Calgary guys but the out of town guys are just as important especially when there options are limited. Regardless of what happened, you guys have done the right thing at the end and thank you for restoring in our faith.