Telus "High Speed" Internet
 

I just switched from Shaw high speed cable internet to Telus' high speed internet. So far, the Telus connection has been horribly slow. If I'm trying to load a page with pictures (which is every page these days), it can take up to 20 seconds. Half the time, the pictures don't end up loading, and I get the red "x" or blue "?" symbol instead.

Does, or has, anyone else have this problem with Telus internet? Super frustrated over here.

Call them, it shouldn't be that slow...

did you do a speed test?

Cheers,
Vic

What Telus calls high speed may not be equivalent to what Shaw calls high speed. Telus has always been slower.

Shaw High Speed is 5mbps
Shaw High Speed Xtreme is 10mbps
Shaw High Speed Nitro is 25mbps

Telus High Speed is 2mbps
Telus High Speed Enhanced is 3mbps
Telus High Speed Extreme is 6mpbs

So if you switched from Shaw high speed to Telus high speed, 5mbps vs 2mbps, yea its going to be slower.

Hope ya didn't agree to a long term Telus contract.

Ugh, telus "high speed" reminded me of dial up... We were lucky to get 500k/s, went around in circles with telus for months on it - finally we went to the full shaw package to have a reasonable speed...

we have download speed of 7 Mbps and upload speed of 820 Kbps and most of the pages I visit load instantly, I have ZERO patience when it comes to pages loading! :lol:

Are you using Bell, Rogers or another local cableco?

Videotron.ca....
I tried bell once because they insisted they were fast and 2 weeks later I was back with videotron... Like I said, I have no patience! :mrgreen:

I did a speed test and I'm getting 1.6mbps. SUCKY.

Wow. Just tested again (the last test was about 4 hours ago) and tested at 0.49mbps.

I had a problem with my Telus speed too a while back, so I phoned and complained. They walked me through a speed test and it came back LOW, so he pushed a few buttons on his computer at his end and whala.....WAY faster for me after that.

Phone and complain!!!!

what is the speed test ? where can I try it ?

FYI, speed test also depends on your location and web traffic. It may be marginally slower than what it shows.

My suggestion is to switch to Shaw. Telus continues to get customers due to ignorance that Shaw is a better ISP and provides way faster speeds. With lines nowadays, you don't need to worry about unstable Cable connections as opposed to half a decade ago where a dedicated DSL line was a "bit" slower but far more stable.

For those interested, run a speedtest @ www.speedtest.net

wow! cool little test site!
I got 6691 download and 787 upload :lol:

The "phone and complain" doesn't always work; I went round and round in circles with them when I was having speed complaints... They kept claiming it was my home network limiting bandwidth (somehow my 802.11b router was the cause for 500k/s speeds - even if it was removed and my computer was plugged directly into the modem) had techs out on at least 2 dozen occasions to figure it out; swapped modems a dozen times. I'm pretty sure it was the hardware in the neighbourhood; but they'd never admit it (other than a few techs out at the box cursing and swearing about old junk).

On the other hand, my neighbour was with shaw at the time, we just bounced back and forth off eachothers wireless networks continually - his connection came and went, mine was rock steady and slow as sin...

Here's the site Telus will want you to go to for a speed test. Mine's slow a molasses too, but I'm stuck in a 3 year contract. Under a year to go, then I'm switching to Shaw. There's no way I'll ever trap myself into another contract with any ISP.

Just did a speed test on my ISP I am on SHAW just switched from Telus about 2 months ago and will never look back
http://www.speedtest.net/result/338240236.png

I just called, and apparently the problem is that my household has a limited bandwidth, and each Telus TV box takes up some of that, as well as the internet. If all three are running, it leaves little for the internet.

I turned off one of the Telus TV boxes and did a speed test again, which came out at 3460 kbps. Much better.

getting good numbers with Shaw now
http://www.speedtest.net/result/338259068.png

But not always, have seen drop to a quarter or less of above.

I bet they forgot to mention that when they sold you the TV boxes didn't they?

If you have a fairly recent router you should be able to setup a priority scheme for your PC but it would probably be tough to get the right balance so you don't screw up the TV too bad.

http://www.speedtest.net/result/338983055.png

I got a year left with Telus. Been with them forever it seems but by the end of next year when my contract is up I'm outta there. There is no customer loyalty.

I was talking with my Dad about telus he used to get a $5.00 a month customer loyalty discount then sudenly they took it away with out telling him and then a month later they added a $5.00 a month long distance access fee ( I think that is what he called it) Go figure I guess they have to recover all the money they gave him in discounts

http://www.speedtest.net/result/342040035.png

Shaw Nitro baby!!

http://www.speedtest.net/result/349327300.png

Shaw Highspeed.